Thank you for choosing Soigné Beauty House!

We carefully prepare orders so you can enjoy your new beauty finds. Please review our shipping information before placing an order.

Order Processing

Orders require processing time before they are shipped.

Processing times may vary depending on product availability, order volume, and whether an item is made to order.

Custom wigs and press-on nails may require additional preparation time. Please review the individual product listing for any stated processing estimates.

Processing time is separate from shipping time.

Shipping and Delivery Estimates

Available shipping methods and applicable costs will be displayed at checkout.

Delivery estimates depend on the selected shipping service, destination, and carrier.

Please remember that shipping estimates are not guaranteed delivery dates.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow time for the carrier to scan your package and update its tracking status.

For additional information, visit our Order Tracking page.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges or other costs resulting from address corrections or reshipments will be handled according to the circumstances and applicable law.

Delayed or Lost Packages

Shipping delays may occur because of weather, carrier disruptions, high shipping volumes, or other circumstances outside our control.

If your tracking information indicates that your package is delayed or potentially lost, please contact us so we can help determine the next steps.

We will review the available shipping information and work with the carrier when appropriate.

Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please:

• Check around your delivery location.
• Ask household members or building management whether the package was received.
• Review the carrier’s delivery information.
• Contact us if you still need assistance.

We will review the available information and determine what steps may be appropriate.

Shipping Costs

Shipping costs are calculated or displayed at checkout based on the available shipping options and order details.

Any free-shipping promotions will be subject to their stated eligibility requirements.

Contact Us

For questions about processing, shipping, or delivery, contact Soigné Beauty House through our website.

Please include your order number so we can assist you more efficiently.

Thank you for supporting our business!