Frequently Asked Questions

Have questions about Soigné Beauty House? We’ve got you covered.

PRODUCTS

“What do you sell?”

Soigné Beauty House offers beauty products, including refurbished and pre-styled wigs, custom wigs, custom press-on nails, and other selected beauty essentials.

Product availability may vary.

“What is a refurbished/pre-loved wig?”

A refurbished wig is a previously owned wig that has been cleaned, prepared, and made available for resale.

Depending on the individual unit, it may have undergone previous coloring, bleaching, plucking, styling, or other processing.

Please read each listing carefully for details about the wig’s condition, texture, length, density, color, and preparation.

“Are your wigs human hair?”

Please refer to each individual product listing for the hair type and material information applicable to that wig.

If you have questions about a specific unit, contact us before purchasing.

“Are refurbished wigs ready to wear?”

Our pre-styled wigs are prepared according to the details in their individual listings.

However, the final appearance may vary depending on personal preference, styling needs, and how the wig fits.

Please review the photographs and description before placing your order.

“Can I order a custom wig?”

Yes! Custom wig options are available according to the services and customization choices listed in our store.

Please review the available options and provide accurate information when placing your order.

Additional customization requests may require separate arrangements.

“Do you sell custom press-on nails?”

Yes! We offer custom press-on nail sets.

Available designs, customization options, and sizing requirements will be provided in the relevant product listings.

Please check the sizing instructions before ordering.

ORDERS AND PAYMENTS

“How do I place an order?”

Browse our store, select your preferred products, add them to your cart, and complete checkout using the available payment methods.

Please review your shipping address and order selections before submitting your purchase.

“What payment methods do you accept?”

Available payment methods will be displayed at checkout.

“Can I change or cancel my order?”

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations after processing or custom production has begun.

All requests are subject to our applicable policies and consumer protection laws.

SHIPPING AND DELIVERY

“How long will my order take to ship?”

Processing times vary depending on the product and order volume.

Custom products may require additional preparation time. Please review the product listing for any available processing estimates.

“How can I track my order?”

Once your order ships, check your shipping confirmation email for your tracking information.

You can also visit our Order Tracking page for instructions.

“What if my tracking information hasn’t updated?”

Tracking information may take time to update after a package is shipped.

If your tracking information remains unchanged for an extended period, contact us with your order number.

“What if my package is marked as delivered but I haven’t received it?”

Check your delivery area, ask household members or building management, and review the carrier’s delivery information.

If you still cannot locate your package, contact us for assistance.

RETURNS AND EXCHANGES

”Can i return a wig?”

Return eligibility depends on the product, the circumstances, and our Returns and Exchanges Policy.

Please review the policy before purchasing refurbished or pre-owned wigs.

“Can I return a custom wig or press-on nail set?”

Custom products may have different return and exchange requirements because they are prepared according to individual specifications.

Please review our Returns and Exchanges Policy. Your rights under applicable consumer protection laws remain unaffected.

“What should I do if my order arrives damaged or incorrect?”

Contact us with your order number, a description of the issue, and photographs when applicable.

We will review your request and provide the next steps.

CUSTOM ORDERS

“Can I request a specific color or style?”

Customization depends on the options available for the product or service you select.

Please review the available choices and contact us before ordering if you need clarification about a specific request.

“How long do custom orders take?”

Custom order processing times vary according to the product and level of customization.

Please refer to the relevant product listing for available estimates.

BRAND AMBASSADOR PROGRAM

“Does Soigné Beauty House have a brand ambassador program?”

Yes! We welcome applications from beauty lovers and content creators interested in representing our brand.

Visit our Brand Ambassador Program page for eligibility requirements and application instructions.

“Do ambassadors receive free products?”

Free products are not guaranteed. Any product gifting, commission, discounts, or other benefits will be communicated to selected ambassadors.

STILL HAVE QUESTIONS?

We’re happy to help!

Contact Soigné Beauty House through our website with your question and any relevant order information.

Thank you for shopping with us!