At Soigné Beauty House, we want you to feel confident about your purchase. Please review our return and exchange guidelines before placing your order.

Refurbished and Pre-Owned Wigs

Our refurbished and pre-owned wigs are prepared for resale and described according to their individual condition.

Because these items have been previously owned, processed, colored, or styled, customers should carefully review all product descriptions and photographs before purchasing.

If your order arrives damaged, incorrect, or significantly different from its listing, please contact us so we can review the issue and determine an appropriate resolution.

Custom Wigs and Press-On Nails

Custom products are prepared according to the specifications provided by the customer.

Please double-check your selections, measurements, customization requests, and other order details before completing your purchase.

If you believe your custom order contains an error or does not match the agreed specifications, contact us for assistance.

Any restrictions on returns or exchanges for custom products are subject to applicable consumer protection laws.

Damaged, Incorrect, or Missing Items

If you receive a damaged or incorrect item, please contact us promptly after delivery.

Include the following information:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging, if applicable.

Please keep the item and its original packaging while your request is being reviewed.

We will assess the information provided and determine the appropriate next steps.

How to Request a Return or Exchange

To begin a request:

1. Contact us through our website.
2. Provide your order number and explain the issue.
3. Include photographs when relevant.
4. Wait for instructions before sending an item back.

Unauthorized returns may experience processing delays.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method unless another method is agreed upon or required by law.

Your financial institution may require additional time to post the refund.

Shipping costs, return shipping costs, and any applicable deductions will be handled in accordance with the circumstances of the return and applicable law.

Important Information

Please review product descriptions, photographs, customization options, and sizing information carefully before ordering.

Nothing in this policy limits any consumer rights that apply to your purchase.

Contact Us

Have a question about a return or exchange?

Contact Soigné Beauty House through our website and include your order number so we can help.